References
Achieve Center (2018). Conflict escalation & what to do about it.
Anderson, C. M., & Rancer, A. S. (2007). The Relationship between argumentativeness, verbal
aggressiveness, and communication satisfaction in incarcerated male youth. Prison
Journal, 87(3), 328–343.
Avruch, K. & Mitchell, C. (2013). Conflict resolution and human needs: Linking Theory and
Practice. Routledge.
Baillien, E., Camps, J., Van den Broeck, A., Stouten, J., Godderis, L., Sercu, M., & De Witte, H.
(2016). An eye for an eye will make the whole world blind: conflict escalation into
workplace bullying and the role of distributive conflict behavior. Journal of Business
Ethics, 137(2), 415–429. https://doi.org/10.1007/s10551-015-2563-y
Barsky, A. E. (2017). Conflict resolution for the helping professions: negotiation, mediation,
advocacy, facilitation, and restorative justice (Third edition.). Oxford University Press.
Chory, R. M., Horan, S. M., & Raposo, P. J. C. (2020). Superior–subordinate aggressive
Communication among catholic priests and sisters in the United States. Management
Communication Quarterly, 34(1), 3–31. https://doi.org/10.1177/0893318919879935
Coleman, P. T., Deutsch, M., & Marcus, E. C. (2014). The Handbook of Conflict Resolution:
Theory and Practice. John Wiley & Sons, Incorporated.
Crum, T. F. (1988). The magic of conflict: turning a life of work into a work of art.
Dayton, B. W. & Kriesberg, L. (2022). Constructive conflicts: from emergence to
transformation. Rowman & Littlefield Publishers.
De Dreu, C. K. W., & Weingart, L. R. (2003). Task versus relationship conflict, team
performance, and team member satisfaction: a meta-analysis. Journal of Applied
Psychology, 88(4), 741–749.
Friedman, R. A., & Currall, S. C. (2003). Conflict escalation: dispute exacerbating elements of
e-mail communication. Human Relations, 56(11), 1325-1347. Retrieved from
https://go.openathens.net/redirector/ncu.edu?url=https://www.proquest.com/scholarly-
journals/conflict-escalation-dispute-exacerbating-elements/docview/231516886/se-2
Furlong, G. T. (2010). The Conflict Resolution Toolbox: Models and Maps for Analyzing,
Diagnosing, and Resolving Conflict, John Wiley & Sons, Incorporated, 2010. ProQuest
Ebook Central,
https://ebookcentral.proquest.com/lib/ncent-ebooks/detail.action?docID=456084.
Harrison, T. R., & Doerfel, M. L. (2006). Competitive and cooperative conflict communication
climates: The influence of ombuds processes on trust and commitment to the
organization. International Journal of Conflict Management, 17(2), 129–153.
https://doi.org/10.1108/10444060610736611
Hertogh, M. & Kirkham, R. (2018). Research Handbook on the Ombudsman. Edward Elgar
Publishing.
Labrague, L. J., & McEnroe, P. D. M. (2017). An integrative review on conflict management
styles among nursing students: Implications for nurse education. Nurse Education
Today, 59, 45–52. https://doi.org/10.1016/j.nedt.2017.09.001
Laslo-Roth, R., & Schmidt-Barad, T. (2021). Personal sense of power, emotion and compliance
in the workplace: a moderated mediation approach. International Journal of Conflict
Management, 32(1), 39–61. https://doi.org/10.1108/IJCMA-07-2019-0113
Lin, Y., Durbin, J. M., & Rancer, A. S. (2017). Perceived instructor argumentativeness, verbal
aggressiveness, and classroom communication climate in relation to student state
motivation and math anxiety. Communication Education, 66(3), 330–349.
https://doi.org/10.1080/03634523.2016.1245427
Marzionna, P. (2019). Complaining to the ombudsman: alternative dispute resolution in
Brazilian organizations. Advances in Industrial & Labor Relations, 25, 7–37.
https://doi.org/10.1108/S0742-618620190000025004
Marzionna, P. (2023). Is this workplace bullying? How ideas about conflict shape conflict
management strategies. British Journal of Industrial Relations, 61(2), 366.
Mazepus, H., Osmudsen, M., Bang-Petersen, M., Toshkov, D., & Dimitrova, A. (2023).
Information battleground: conflict perceptions motivate the belief in and sharing of
misinformation about the adversary. PLoS ONE, 17(3), 1–20.
https://doi.org/10.1371/journal.pone.0282308
Mohn, E. (2022). Ombudsman. Salem Press.
Morrison, E. W. (2011). Employee voice behavior: integration and directions for future
research. Academy of Management Aannals, 5, 373–412.
https://doi.org/10.1080/19416520.2011.574506
Moore, C. W., & Morgan, A. (2014). The mediation process: practical strategies for
resolving conflict (Fourth edition.). Wiley.
Moscovici, S., & Zavalloni, M. (1969). The group as a polarizer of attitudes. Journal of
Personality and Social Psychology, 12(2), 125–135.
Putnam, L. L., & Poole, M. S. (1987). Conflict and negotiation. In F. M. Jablin, L. L. Putnam, K.
H. Roberts, & L. W. Porter (Eds.), Handbook of organizational communication: An
interdisciplinary perspective. (pp. 549–599). Sage Publications, Inc.
Rahim, M. A. (1983). A measure of styles of handling interpersonal conflict. Academy of
Management Journal, 26(2), 368–376. https://doi.org/10.2307/255985
Rahim, A., & Bonoma, T. V. (1979). Managing organizational conflict: a model for diagnosis
and intervention. Psychological Reports, 44(Supplement 3), 1323–1344.
https://doi.org/10.2466/pr0.1979.44.3c.1323
Ramsbotham, O. P., Miah, H. & Woodhouse, T. (2021). Contemporary Conflict Resolution.
Rancer, A. S., & Avtgis, T. A. (2006). Argumentative and aggressive communication. [electronic
resource]: theory, research, and application. Sage Publications.
Rowe, M., & Gadlin, H. (2016). The organizational ombudsman. In W. K. Roche, P. Teague, &
J. S. Colvin (Eds.), The Oxford handbook of conflict management in
organizations. (pp. 210–232). Oxford University Press.
Rubin, J. Z., Pruitt, D. G., & Kim, S. H. (1994). Social conflict: Escalation, stalemate, and
settlement, 2nd ed. Mcgraw-Hill Book Company.
Sollitto, M., & Cranmer, G. A. (2019). The relationship between aggressive communication
traits and organizational assimilation. International Journal of Business
Communication, 56(2), 278–296. https://doi.org/10.1177/2329488415613339
https://doi.org/10.1111/bjir.12712
Spector PE, Coulter ML, Stockwell HG, & Matz MW. (2007). Perceived violence climate: a new
construct and its relationship to workplace physical violence and verbal aggression, and
their potential consequences. Work & Stress, 21(2), 117–130.
https://doi.org/10.1080/02678370701410007
Thomas, K. W., Kilmann, R. H., Conoley, J. C., & Kramer, J. J. (1989). Thomas-Kilmann
Conflict Mode Instrument. University of Nebraska Press.
Wallensteen, P. (2023). Understanding conflict resolution.
Wehr, P. (2006). "Conflict Mapping." Beyond Intractability. Eds. Guy Burgess and Heidi
Burgess. Conflict Information Consortium, University of Colorado, Boulder. Posted:
September 2006 <http://www.beyondintractability.org/essay/conflict-mapping>.
Williams, M., & Weyers, M. (2009). Combating conflict in the workplace: the content and effect
of a conflict management and assertiveness training programme. Social Work /
Maatskaplike Werk, 45(4), 367–384.
Wilmot, W. & Hocker, J. (2017). Ise Ebook Online Access for Interpersonal Conflict. McGraw-
Hill Education.
Yue, C. A., & Thelen, P. D. (2023). Words matter: the impact of workplace verbal
aggressiveness on workgroup relationship conflict, work-life conflict, and employee-
organization relationships. Public Relations Review, 49(1).
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.